Customer Driven. Solution Oriented.
A partnership with Kennametal means having the knowledge, tools and support you need — when you need it. Everyday, our cusotomers place their trust and confidence in us to go above and beyond to meet their needs.
As promised, below are some of the results of the SOLID Integrity Projects we’ve been a part of. Do you face any of these challenges?
THE RESULT: A main bucket pin for a shovel failed at a large coal mining operation. With the next delivery two weeks away, Kennametal’s Tricon™ shop confirmed size and shape, cut the 250mm (10″) diameter shaft to length, and delivered to the customer in time for service the next day. Downtime for this particular machine was estimated at over $1,000 per hour, a major savings the customer attributes to Kennametal Tricon.
THE RESULT: A mine in Queensland, Australia required two nuts to extract sleeves on its shearer blocks. These nuts were only stocked in Sydney. Aware of their remote location and crucial need, Kennametal manufactured the nuts in Mackay and hand delivered them the next morning — logging 600 kilometers (375 miles) and gaining a loyal customer in the process.
THE RESULT: On a Thursday morning, after breaking yet another tie-rod in its metal shredding hammer mill, a mining customer decided to switch to Kennametal Triloy™. The customer wanted to order replacements for all four of their mills, but needed to be running again by Monday morning. Kennametal checked inventory on 50mm (2″) tie-rods; turned, ground, and polished the bar; quoted a price; and threaded and shipped the parts on Friday.
THE RESULT: A mine located in Ohio, USA regularly ordered crusher hammers for its coal sizer that were cast out of a special material at a foundry in Oregon. It was soon apparent that the customer’s stocking agreement for two sets could not keep up with their demand. To resolve this issue, we simply added two more sets of hammers to our stock — always ready to provide our customer with what they needed.