knowing my internal and external customers enough to build a relationship with them.
This year’s Customer Service Week theme is, “Saying ‘YES’ to Excellence.”
The word “Excellence” carries with it a few meanings. For one, I believe “Excellence” means doing my best – day in and day out – but not stopping there. To become a truly “Excellent” employee, I must continually improve on doing my best by never allowing myself to be complacent about my performance.
Another meaning of “Excellence” is taking the time, whatever it may be, to learn about my customers. To become a truly “Excellent” Customer Experience Supervisor, I must teach my team members that relationships with customers are built only through learning about them. And in Customer Service, everything should be centered around building trustful relationships with the customers that support your business.
At Kennametal, I believe delivering Customer Service Excellence is a second nature act for the men and women that make up our Customer Experience teams. We call it Delivering the Promise, a trademark of the Kennametal brand and a principle that we work by as Kennametal employees.
Customer Service Excellence is providing for the customer what they need, regardless of what you must do.
I may not always have the answer to a customer’s question, but I know that I will eventually find it. “Excellence” occurs when I deliver that answer back to the customer in a timely fashion. “Excellence” happens when I maintain my patience and prioritize their concerns over my own. “Excellence” is displayed when I listen, before I speak, so I can understand where the customer needs me to be.
I am committed to Delivering the Promise to my Kennametal customers and I am committed to Saying “YES” to Excellence!
Kennametal Customer Experience Representatives Deliver the Promise to valued customers each and every day. For more information on how our team of Different Thinkers strive to find and serve our customers, we invite you to visit our Company Profile.