Chronicle
  • Home
  • Categories
    • NOVO
    • Safety
    • Industry
    • Case Studies
    • General
      • Services
      • Products
      • Marketing
      • Careers
    • Community
    • Kennametal in the News
  • Archives
    • 2014
    • 2013
    • 2012
  • Subscribe Now
Services 0

Customer Service Week ’14 — “Saying YES to Excellence” for Alisa is…

September 29, 2014 / By Alisa Love-Lewis @clt989

 

bringing all the talents and gifts I have to the table.

The word that stands out to me most in this year’s Customer Service Week theme, is “Excellence.“

I am a believer that Excellence itself can mean many different things to all different kinds of people. The way we define it depends on several factors, such as our personality, how we choose to look at life, and our past and present experiences. To me, Excellence means always working to be my absolute best self.

My career in Customer Service has lasted for over 25 years. In those 25+ years, I have trained 100+ individuals on what it means to be an Excellent Customer Service (or, as we say at Kennametal, Customer Experience) Representative. Most importantly, this includes teaching each trainee the importance of delivery. Why? Because what we do as a Customer Experience Representative is enough to shape the customer’s entire perception of our company.

To deliver Excellence, we must offer everything that we have to the customer. The tricky part about teaching this to my team members, is having them understand that not everyone will bring the same exact thing to the table. And that’s okay! Never should we try to be like somebody else. Because someone else’s Excellence is different than our own Excellence — And that’s something we should embrace!

I always want to make sure I leave each customer with the “WOW” factor. This is how I ‘Say “YES” to Excellence’ for both my company and for myself!


Kennametal Customer Experience Representatives Deliver the Promise to valued customers each and every day. For more information on how our team of Different Thinkers strive to find and serve our customers, we invite you to visit our Company Profile.

 


You Might Also Like

  • LogicWarehouseSm Industry

    Using Logic To Get The Job Done

  • CustomSolutionsK_sm Industry

    Your Next Best Solution

  • Loran_Sm Services

    Customer Service Week ’14 — “Saying YES to Excellence” for Loran is…

No Comments

Leave a reply Cancel reply



stay up-to-date

  • RSS - Posts

Categories

  • Careers
  • Case Studies
  • Community
  • Ethics
  • General
  • Industry
  • Kennametal in the News
  • Marketing
  • NOVO
  • Products
  • Safety
  • Services
  • Video

Archives

  • 2019
  • 2018
  • 2016
  • 2015
  • 2014
  • 2013
  • 2012
  • 2011
  • 2010

Instagram

  • We knew it was coming! Congrats Kyle Larson Racing for notching his first NASCAR Sprint Cup win. #ProudPartner
  • Happy Friday! Our last day in Fuerth has come to an end.  Here is a photo of the lobby on our way out. See you next week when we'll be visiting a few American plants.

Follow Us

The Latest from Kennametal

April 7, 2014
Kennametal CEO Addresses Misconceptions About Manufacturing Read More

March 20, 2014
Kennametal Named Among The World’s Most Ethical Companies for Third Consecutive Year Read More

February 6, 2014
Kennametal to Receive Carnegie Science Honor For NOVO™ Read More

Recent Tweets

Tweets by @kennametal

Authors

Seth Rice

Jennifer Altimore

Carsten Grommel

© 2014 Kennametal Inc. | www.kennametal.com